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Articles tagged with: Call Center
Turkcell Announces 3G Launch Plans
Turkish mobile network operator, Turkcell has outlined the launch plans for its 3G network due tomorrow (30th June) with a range of new tariffs and offers. more
Related Tags: turkcell, 3g, three, Turkey
The Traditional Call Centre is Dead; Online Customer Service is King
Call centre phone queues, not being able to find information on a company's website and waiting for email replies are the biggest customer service frustrations amongst British consumers using mobile phone or broadband provider websites, according to an online survey of over 2,000 people, commissioned by online customer care vendor, nGenera CIM. In fact, 96% of customers say they would proactively look for a competitor or stop using a company's website altogether following poor customer service. This is not surprising given that 93% say customer service is either important or very important when using the web. more
Related Tags: customer-care, UK
T-Mobile Germany Improves Call Center Performance
Germany based ASC telecom has signed a framework contract with Deutsche Telekom for the delivery of software for improving quality as well as optimizing processes of all Telekom inhouse call centers. The framework contract covers the planning, projecting, delivery and implementation of ASC's quality management software for more than 10,000 call center agents at 33 locations as well as the education of agents, trainers and supervisors. more
Related Tags: asc-telecom, deutsche-telekom, t-mobile-germany, telekom, Germany
SpinVox Responds to Criticism of Voice to Text Service
Voice to text translation service, SpinVox has found itself in the middle of a media controversy after an article on the BBC website pointed out that the company uses call centers to transcribe some messages instead of automated machines. more
Related Tags: spinvox, base, UK
AT&T Completes Makeover in More Than 2,200 Stores
US network operator, AT&T says that it has revamped its more than 2,200 of its retail outlets across the country. The makeover builds on investments AT&T has made over the past 18 months since AT&T's merger with BellSouth and acquisition of Cingular Wireless. More than half of all AT&T-owned stores now offer visitors both wired and wireless products and services. more
Related Tags: at&t, new-york, USA
MTS India Orders 3rd Party Call Center Infrastructure
MTS India, the mobile network joint venture between Shyam group and Russia's MTS, has ordered a pay-per-use call center platform from Tata Communications. The company has deployed all the hardware and software needed to run a call center like IVR, ACD, dialer, recording, integration with 3rd party business applications and CRM software, etc. while MTS would pay on actual usage basis, giving it the freedom to ramp up or ramp down based on the business environment. more
Related Tags: mts-india, sistema-shyam-teleservices, India
Gartner Says: Carriers Will Struggle Without Major Innovation and Change
Shifts in customer demand, a changing competitive landscape, a weak economy and new government policies will shape carrier strategies during 2009 and 2010, according to Gartner. Carriers will struggle to maintain and grow their market position in this shifting landscape, and success will demand investment strategies that are aligned with the pace of recovery in each country and region. more
Related Tags: sim, intel, social-networking, ict, itu, edge, vodafone, o2, tim, lte, outsourcing, ericsson, ovi, iden, gartner, telus, 3, backhaul, billing, life, USA
Jacada Extends O2 UK Customer Care Contract
Jacada has expanded its relationship with UK mobile phone network, O2 by signing a material enterprise license agreement with the firm allowing it to standardize the Jacada unified desktop solution throughout the company's UK customer service operations. more
Police Tracking Murderer of Vodafone Call Center Employee
Police in Mohali, Punjab, India claim to be making progress in solving the murder of a call center worker employed by Intelnet - which provides customer care services to Vodafone. Devinder Kumar Sahota, 24, was stabbed by three unidentified men after he resisted the bid to snatch his mobile phone. more
Related Tags: intel, customer-care, police, India
Lawsuit over Bankruptcy of Verizon Wireless Outsourced Call Centre
Diamond Castle Holdings, which brought a call centre handling customer care for Verizon Wireless in 2006 has started legal action against the seller claiming that vital information about the Verizon contract was not disclosed during the sale. more
Related Tags: ptc, verizon-wireless, verizon, customer-care, bankruptcy, texas, call-centre, florida, new-york, USA