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Articles tagged with: Benchmarking
US Call Centers Under Perform in Data Security
A new report has suggested that USA based call centers are falling behind in preparing disaster recovery procedures or maintaining security in their data. Considering the recent cases where Verizon Wireless had to use the courts to stop companies attempting to extract customer information from their call centers, this is significant. Dimension Data announced the preliminary findings, which are based on a study of 369 contact centers worldwide. more
Related Tags: contact-center
East European Wireless Profitability Continues Rapid Slide
Strategy Analytics has reported that average margins per user (AMPUs) in Central and Eastern Europe fell almost 30% to just US$6 per month in 2Q 2005. Operators in the region are losing ground with AMPU levels 50% below the global average in the current quarter, according to a newly released report, "Wireless Operator benchmarking Report Q2 2005." more
Related Tags: analytics, strategy-analytics, mvno
Battery Life Still a Concern for Mobile Phone Users
..ertaken to uncover what would drive consumer demand for mobile devices in the future, as well as benchmarking brand performance and use of existing mobile phone, PDA and laptop applications.One section of the study looked at consumer views on 'conver more
Related Tags: mms, tns, walkman, itune
Asian mobile alliance adds a new member
..ct for VHE services, agreement on a set of customer-focused KPIs and benchmarking of key vendors in the procurement area. We are also planning to move on to other areas such as roaming and top-up for prepaid cards and products and services for the bu more
Related Tags: telekom-malaysia, celcom
Wireless Subscription Numbers Surge While Average Profit Margins Decline
The latest quarterly Strategy Analytics wireless operator benchmarking study indicates potentially serious global operator profit slides, as global margins fell below 40% for the first time in eight quarters. While subscriber volumes rose by 24%, year on year EBITDA was up by less than 4%, resulting in a 15% decline in average margins per user (AMPU). more
Related Tags: strategy-analytics
Bulgarian GSM operator to offer IP based services
.. Fixed Mobile Converged Solutions. We have been testing the NetCentrex platform for over a year, benchmarking it with its main competitors. Some customers are already connected to the platform and benefit from Fixed Mobile Converged Services. The hig more
Related Tags: ims, m-tel, mobiltel
Study finds Sweden, Ireland and UK lead in Information and Communications Technology use"
A new study, produced by management consulting firm Booz Allen Hamilton for the UK Department of Trade and Industry (DTI), found that Sweden, Ireland and the UK are the most sophisticated users of Information and Communication Technology (ICT), such as Internet and wireless networking. The United States slipped to seventh place in the study, down from third place in 2003. more
Related Tags: ict
Yemeni network improves network performance
..acetel Yemen has deployed it's GSM wireless performance engineering solutions to perform network benchmarking and optimization to increase Spacetel Yemen's network efficiency. Since deploying Actix' solution three months ago, Spacetel Yemen has exper more
Related Tags: actix
Nextel retains top slot in survey
..Research's quarterly benchmark of U.S. mobile operators for the third consecutive quarter. TBR's benchmarking methodology places a premium on growth and profitability, the key drivers of a successful business model. Nextel is the industry leader, gen more
Related Tags: t-mobile-usa, at&t-wireless, number-portability
EU acts to make mobile phones safer
..r areas covered include a study on children's use of new media, quality labels for Web sites and benchmarking of filtering systems.The EU's Safer Internet programme covers the internet and new online technologies, including mobile and broadband conte more
Related Tags: eu