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Articles tagged with: At&t Wireless and In Stat
To the surprise of many, the first few months of local number portability (LNP) saw little change for wireless carriers, finds In-Stat/MDR. However, the research firm believes that, with the kinks ironed out and with more cellular contracts expiring, churn is bound to increase in both the consumer and business environments. more
Related Tags: number-portability
Verizon to do well out of number portability - report
With customers rating the company the highest overall on such attributes as service price, geographic coverage, network quality/reliability, and customer service, Verizon Wireless appears to be in the least threat of business customer turnover once Local Number Portability (LNP) is implemented. According to a recent survey of its Wireless Panel (made up of business users, primarily), In-Stat/MDR says that with more than half of the respondents having stuck with their providers for three or more years, end users tend to stay with companies that they like. This bodes well for Verizon Wireless, having rated the highest on several scores such as overall satisfaction (rating the carrier a "4" or a "5" on a 5-point scale -- extremely or very satisfied with their provider), satisfaction based on the top eight and top four drivers of satisfaction, among others. Clearly, this explains why the company has come out as the most vocal proponent of LNP implementation. more
Related Tags: number-portability, network-management
Number portability could cost networks dear
Still chasing sustainable profitability, wireless carriers have one more thing to worry about: losing market share in key growth segments. According to recent research from In-Stat/MDR provider rankings in various USA market segments may shift after the introduction of Local Number Portability (LNP) in November, particularly in the enterprise (firms with 1,000+ employees) and small business (firms with 5 to 99 employees) markets, where LNP may have the most impact on churn. The high-tech market research firm finds that LNP could cause some providers' churn rates to skyrocket in these segments over the next 12 months if they fail to improve retention programs. The providers with most to lose are those with the greatest share: AT&T Wireless -- ranked No. 1 in the enterprise and No. 2 in small business and Verizon Wireless -- ranked No. 2 in the enterprise and No. 1 in small business in terms of subscribers, respectively. more
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SMS usage surging ahead in Canada
The Canadian Wireless Telecommunications Association (CWTA) announced that Canadians sent more than 20 million mobile-to-mobile text messages during the month of November alone. This represents enormous growth in the eight months since the April 2002 launch of North America's first inter-carrier text messaging network by Canada's four major wireless carriers - Bell Mobility, Microcell Telecommunications (Fido), Rogers AT&T Wireless and TELUS Mobility. The inter-carrier messaging network was created and is operated and maintained by CMG Wireless Data Solutions. Since the introduction of inter-carrier text messaging, the volume of messages sent by Canadians has increased by 98%. more
Related Tags: mobile-messaging, telus, yankee-group, rogers
AT&T Wireless switching customers to online customer care
Over the past year and a half, the USA's AT&T Wireless has tripled the number of customers who have registered to use its internet based customer care system. Over 20% of the company's registered customers actively access the site monthly. AT&T Wireless said its online customers easily access and manage their accounts to change features, select new services, change personal information or upgrade their equipment. They can also pay their bills using a major credit card or electronic funds transfer (EFT), sort calling information, and determine whom they called by clicking on directory-listed phone numbers on the online statement. more
Related Tags: customer-care
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