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Articles tagged with: Amdocs and Crm
MetroPCS Deploys Amdocs CRM Platform
US network, MetroPCS says that it has completed the conversion of all of its customers onto the amdocs CES 7.5 CRM platform. Under the six-year managed services agreement announced in October 2008, amdocs is providing MetroPCS with integrated software for convergent real-time charging and billing, customer relationship management (CRM) and operational support systems (OSS) to support MetroPCS' pay-in-advance, roaming and retail offerings. more
Related Tags: oss, bss, metropcs, testing, USA
T-Mobile upgrades its billing platform
amdocs has announced that T-Mobile Czech Republic has upgraded its current billing platform to support its customer growth. Since initial implementation in 2002, amdocs has provided T-Mobile Czech Republic with the system agility needed to successfully reduce operating costs and improve billing system performance. The result was achieved without additional hardware investment. more
Related Tags: amd, t-mobile-czech-republic
Russian operator orders CRM platform
amdocs and Russia's Sonic Duo (MegaFon-Moscow) have announced that MegaFon-Moscow is implementing amdocs CRM solution for its more than 2 million subscribers in the Moscow area. The amdocs CRM solution will seamlessly integrate with existing billing and operational infrastructure of the MegaFon-Moscow network. more
Russian network orders CRM platform
Russia's VimpelCom and amdocs have announced that VimpelCom has successfully deployed amdocs ClarifyCRM. By implementing amdocs ClarifyCRM, VimpelCom becomes the first Russian wireless telecommunications company to deploy an integrated customer management solution. amdocs ClarifyCRM consolidates VimpelCom's customer data onto a single amdocs solution for centralized billing and customer care. In particular, amdocs ClarifyCRM helps VimpelCom to improve handling and analysis of contacts from customers, providing a truly differentiated level of service in the competitive Russian wireless market place. more
Related Tags: amd, customer-care
Amdocs wins Indonesian billing contract
amdocs has won a contract from Indonesia's Excelcom for an end-to-end customer care and billing application, including real-time prepaid, postpaid, Partner Relationship Management (PRM) and CRM. amdocs will provide excelcom with a single billing and CRM platform for all GSM, GPRS and next generation mobile services. excelcom will generate a unified customer view across all front and back office systems, providing flexible prices and service packages for over one million business and consumer subscribers. more
Related Tags: amd, customer-care
Vodafone UK selects customer care solution
The billing software group, amdocs has said that Vodafone UK is implementing its ClarifyCRM solutions throughout all of its UK Call Centers. Integrated with amdocs Ensemble, amdocs is providing Vodafone with a single customer relationship management and billing platform. The amdocs system allows Vodafone to generate a single view of the customer and tightens integration between front and back-end applications. more
Related Tags: amd, vodafone-uk