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Articles tagged with: Amdocs
Improving Customer Care for Vodafone Hungary
Vodafobe Hungary has migrated its entire customer base onto an amdocs Billing platform. In addition, the company has selected amdocs Self Service, which is part of amdocs CRM. amdocs was the systems integrator for the billing deployment and will also serve in this role for the Self Service implementation. more
Related Tags: amd, vodafone-hungary
Amdocs Enters Mainland China Via Buy, Venture"
..cribers worldwide. Company Web site: http://www.amdocs.com; http://www.hp.com -Eamon Beltran; Dow Jones Newswires; 201-938-5400; AskNewswires@dowjones.com (END) Dow Jones Newswires" more
Related Tags: amd, hp, hewlett-packard
T-Mobile upgrades its billing platform
amdocs has announced that T-Mobile Czech Republic has upgraded its current billing platform to support its customer growth. Since initial implementation in 2002, amdocs has provided T-Mobile Czech Republic with the system agility needed to successfully reduce operating costs and improve billing system performance. The result was achieved without additional hardware investment. more
Related Tags: amd, crm, t-mobile-czech-republic
Russian operator orders CRM platform
amdocs and Russia's Sonic Duo (MegaFon-Moscow) have announced that MegaFon-Moscow is implementing amdocs CRM solution for its more than 2 million subscribers in the Moscow area. The amdocs CRM solution will seamlessly integrate with existing billing and operational infrastructure of the MegaFon-Moscow network. more
Related Tags: amd, moscow, crm
amdocs has announced that T-Mobile Hungary has successfully deployed it's ClarifyCRM solution to manage all aspects of customer contacts and support for its more than 4 million customers. This deployment will help to seamlessly link front- and back-office systems throughout the organization, streamlining all customer-facing business processes for a single customer view -- a pre-requisite for outstanding customer experience. more
Related Tags: amd, t-mobile-hungary
Russian network orders CRM platform
Russia's VimpelCom and amdocs have announced that VimpelCom has successfully deployed amdocs ClarifyCRM. By implementing amdocs ClarifyCRM, VimpelCom becomes the first Russian wireless telecommunications company to deploy an integrated customer management solution. amdocs ClarifyCRM consolidates VimpelCom's customer data onto a single amdocs solution for centralized billing and customer care. In particular, amdocs ClarifyCRM helps VimpelCom to improve handling and analysis of contacts from customers, providing a truly differentiated level of service in the competitive Russian wireless market place. more
Related Tags: amd, customer-care, crm
Russian network migrating billing platform
Russia's VimpelCom says that it has successfully completed a migration program of more than 2.5 million customers onto an amdocs billing and customer care platform. With this migration, VimpelCom is leveraging the amdocs platform to provide centralized, convergent voice and data support for more than 10 million prepaid and postpaid customers across 52 regions of VimpelCom's nationwide operations. The amdocs platform was initially rolled out in 2002 to support VimpelCom's Moscow-based customers. more
Related Tags: amd, contact-center, customer-care
Converged billing platform for Taiwanese network
Taiwan's Far EasTone Telecommunications (FET) has selected the amdocs Enabler product for convergent voice, data, content and commerce billing for its more than 4.3 million prepaid and postpaid subscribers. amdocs Enabler will empower FET to secure higher customer satisfaction and loyalty by replacing multiple systems with one, consolidated platform, thereby significantly improving customer service and allowing for bundled voice and data offerings and price plans. more
Related Tags: amd, far-eastone
Thai network using Amdocs billing software
amdocs says that Thailand's TA Orange, a partnership between Orange SA, TelecomAsia and the CP Group, has successfully deployed amdocs Ensemble, for end-to-end customer care and billing, Partner Relationship Management (PRM) and fraud management. amdocs provided TA Orange with a complete billing platform for all GSM services, enhancing existing and future revenue streams, and supports the rapid implementation of future GPRS data services. more
Related Tags: amd, m-commerce, customer-care
Cable & Wireless orders billing platform
Cable & Wireless Regional, a division of Cable & Wireless which offers a full range of telecommunications services in 33 countries is to implement amdocs Ensemble for end-to-end billing and customer care for its majority owned mobile operations in the West Indies and Macau. Cable & Wireless Regional also has an option to implement amdocs Ensemble for its mobile operations in Panama and its fixed operations in the West Indies, Macau and Panama. more
Related Tags: amd, customer-care, cable-&-wireless