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Articles tagged with: Alltel and Seven
T-Mobile USA Tops Customer Care Survey
On average, wireless carriers that quickly and seamlessly transfer their customers from automated systems to live service representatives during service calls outperform carriers that handle the process less efficiently, according to a J.D. Power report. more
Related Tags: t-mobile, lte, verizon-wireless, verizon, customer-care, j.d.-power, billing, USA
Four out of Seven Small US Networks Lost Customers in Q3
The Verizon-alltel merger, which was recently approved by the FCC, will leave an even greater gap between the large and small US mobile operators; there will be no networks of between 7m and 30m customers. There are currently seven networks with fewer than 7m but more than 0.25m customers, although if AT&TÃ's plan to buy Centennial is successful, there will only be six remaining. At the end of Q3 08, these seven had 17.33m customers in total. Aggregated annual growth stood at 13.1%, compared to 15.9% for T-Mobile ,14.0% for AT&T, 11.2% for Verizon and -6.3% for Sprint. more
Related Tags: t-mobile, metropcs, verizon, qwest, bell, ntelos, USA
T-Mobile and AT&T Fail to Top any Regional Call Quality Reports
alltel, Sprint Nextel, U.S. Cellular and Verizon Wireless each rank highest in wireless call quality in their respective regions, according to the latest issue of the J.D. Power and Associates 2008 Wireless Call Quality Performance Study. more
Related Tags: sprint-nextel, driving, verizon-wireless, verizon, j.d.-power-and-associates, u.s.-cellular, sprint, j.d.-power, nextel, text-message, USA
Customer Service Hold Times for Mobile Phone Customers Reach an All-Time High
America's wireless phone customers who call their provider when experiencing a problem are waiting on hold longer than in the past to speak with a service representative, according to the J.D. Power and Associates 2008 Wireless Customer Care Performance Study. more
Related Tags: t-mobile, verizon-wireless, verizon, customer-care, j.d.-power-and-associates, j.d.-power, mp3, USA
Alltel Tried to Buy Sprint Nextel Prior to Verizon Sale
It has been revealed that alltel Corp tried to buy Sprint Nextel prior to being swallowed up in turn by Verizon Wireless a couple of weeks ago. Speaking to the local Arkansas News Bureau, alltel's CEO Scott Ford said that the company made three approaches towards Sprint Nextel, and even tried to buy T-Mobile or AT&T Wireless. more
Related Tags: t-mobile, sprint-nextel, verizon-wireless, verizon, sprint, nextel, goldman-sachs, USA
IN DEPTH: The Top Operators by Subscriber Base in North America
The North American mobile market has not changed significantly since our last quarterly review. The ten largest companies, which account for the vast majority of subscribers in the region, have maintained their relative positioning over the quarter, as AT&T heads the table with 71.4m customers, ahead of Verizon (67.2m), Sprint Nextel (52.8m), T-Mobile (30.8m), alltel (13.2m), Rogers and Bell Mobility from Canada (7.4m and 6.3m), US Cellular (6.2m), Telus, the third Canadian company (5.7m) and MetroPCS (4.4m). In fact, the only change over the year is that Bell Mobility has edged ahead of USC by about 50k subscribers to take the seventh place on the list. more
Related Tags: t-mobile, rural, metropcs, leap-wireless, sprint-nextel, verizon, telus, sprint, nextel, rogers, bell-mobility, bell, USA
UPDATE: Verizon Wireless Confirms $28 Billion Deal to Buy Alltel
(Updates with information from a Verizon presentation on the deal and update stock prices.) more
Related Tags: roaming, sprint-nextel, verizon-wireless, wall-street-journal, verizon, radio-spectrum, fcc, verizon-communications, sprint, department-of-justice, goldman-sachs, USA
CDMA Operators Have Fewer Call Quality Problems than GSM Operators - Report
alltel ranks highest in wireless call quality in two regions and ties with T-Mobile to rank highest in a third, while Verizon Wireless leads in two regions and U.S. Cellular ranks highest in one region, according to the latest J.D. Power and Associates report. more
Related Tags: verizon-wireless, verizon, iden, j.d.-power-and-associates, u.s.-cellular, j.d.-power, text-message, USA