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Articles tagged with: Alltel and J.d. Power
T-Mobile USA Tops Customer Care Survey
On average, wireless carriers that quickly and seamlessly transfer their customers from automated systems to live service representatives during service calls outperform carriers that handle the process less efficiently, according to a J.D. Power report. more
Related Tags: t-mobile, lte, verizon-wireless, verizon, customer-care, seven, billing, USA
Fewer Customers Relying on Assistance from Retail Sales Staff
The percentage of salespeople who ask questions or otherwise aid customers in making informed purchase decisions regarding their wireless service has steadily decreased since 2006, according to the latest J.D. Power and Associates Study. more
Related Tags: verizon-wireless, verizon, j.d.-power-and-associates, retail-stores, USA
T-Mobile and AT&T Fail to Top any Regional Call Quality Reports
alltel, Sprint Nextel, U.S. Cellular and Verizon Wireless each rank highest in wireless call quality in their respective regions, according to the latest issue of the J.D. Power and Associates 2008 Wireless Call Quality Performance Study. more
Related Tags: sprint-nextel, driving, verizon-wireless, verizon, j.d.-power-and-associates, u.s.-cellular, seven, sprint, nextel, text-message, USA
Customer Service Hold Times for Mobile Phone Customers Reach an All-Time High
America's wireless phone customers who call their provider when experiencing a problem are waiting on hold longer than in the past to speak with a service representative, according to the J.D. Power and Associates 2008 Wireless Customer Care Performance Study. more
Related Tags: t-mobile, verizon-wireless, verizon, customer-care, j.d.-power-and-associates, seven, mp3, USA
Customer Satisfaction with Phone Retailers Continues to Decline
Overall USA customer satisfaction with the wireless retail sales experience has steadily decreased since 2006, driven in large part by dissatisfaction with product information and promotional incentives, according to a J.D. Power and Associates survey. more
Related Tags: driving, verizon-wireless, verizon, retail-stores, USA
Despite Higher Costs - Customers Report High Levels of Satisfaction with Wireless Plan Upgrades
Wireless customers who subscribe to plans that offer additional services such as in-network calling and unlimited text and picture messaging are typically more satisfied and exhibit greater loyalty than subscribers without unlimited plans, according to a J.D. Power and Associates report. more
Related Tags: text-messaging, verizon-wireless, verizon, customer-care, driving, j.d.-power-and-associates, USA
CDMA Operators Have Fewer Call Quality Problems than GSM Operators - Report
alltel ranks highest in wireless call quality in two regions and ties with T-Mobile to rank highest in a third, while Verizon Wireless leads in two regions and U.S. Cellular ranks highest in one region, according to the latest J.D. Power and Associates report. more
Related Tags: verizon-wireless, verizon, iden, j.d.-power-and-associates, u.s.-cellular, seven, text-message, USA
Call Quality Problems Experienced with Wireless Services Continue to Decline
The number of reported wireless call quality problems has declined for a third consecutive reporting period, reaching the lowest levels in the history of the study, according to the latest report from J.D. Power. The study finds that the number of customer-reported call quality problems is 15 problems per 100 (PP100) calls, down 29 percent from the same interviewing period in 2006 (21 PP100). A lower PP100 score is better, as it means fewer problems experienced with call quality. In particular, considerable improvements have been made with regard to the number of dropped calls, initial disconnects and interference/static. The number of calls with initial disconnects has decreased by 40 percent and the number of dropped calls has decreased by 33 percent compared with the previous reporting period in 2007 (released in March). more
Related Tags: bluetooth, verizon-wireless, hands-free, u.s.-cellular
T-Mobile Ranks Highest in Satisfying Business Customers
Telecommunication service providers that offer a full suite of products such as voice, data, Internet and wireless mobility services stand a better chance of increasing their market share and financial outlook compared to providers that offer only one service, according to a J.D. Power report. more
Related Tags: verizon-wireless, sprint-nextel, text-message, modem
Customers Wait Average of 5 Minutes to be Served in Retail Stores
While the average wait time before customers are greeted after they first enter a USA wireless retail store is approximately five minutes, overall satisfaction declines considerably if the wait time exceeds 30 seconds, according to a J.D. Power report. more
Related Tags: sprint-nextel, circuit-city, retail-stores