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Articles tagged with: Accc
The Australian Competition and Consumer Commission has filed a lawsuit against Telstra, claiming that it has mislead customers of the bankrupt GSM network, One.Tel that they would face termination fees if they did not switch their One.Tel account to Telstra. Telstra has preferential access to One.Tel's customer base and it is alleged that the company's call center staff said that One.Tel's auditors would claim a termination fee for closing the users account, despite the fact that it is One.Tel is closing the account, not the customer. "Clearly the customer must not incur a penalty when it is the business that stopped providing its services," said accc Chairman Allan Fels. " more
Related Tags: australian-competition-and-consumer-commission, call-center, termination-fees
Regulatory hurdle for Vodafone in Australia
The Australian Competition and Consumer Commission has said that it has serious concerns about a possible purchase of the Optus GSM network by Vodafone Australia, as this would give it a 51% market share. "There's an obvious, very serious problem of the mobile phone part of the transaction," accc Chairman Allan Fels told reporters yesterday, adding "Our starting position would be that Vodafone couldn't acquire Optus in any simple sense."" more
Related Tags: optus, australian-competition-and-consumer-commission