Uganda's newest mobile operator, Warid Telecom has launched a mobile customer care service - in a van. The vans termed as ‘Warid On Wheels’ branded as WOW are customized with in-built counters, have computer terminals in them and they accommodate 2-3 service personnel in addition to a driver and a support person. The idea is to bring superb service to those customers who may not be mobile enough to come to Warid, so Warid comes to them.
Warid Telecom’s Chief Commercial Officer commented “we are the latest to enter this market but we are the first to bring new innovations to the Ugandan consumers as we feel they deserve the best the world has to offer. The launch of WOW demonstrates how committed we are by going the extra mile to provide quality customer services to our customers. We aim to leverage Warid Telecom's cutting edge technology to enhance the way we sell and service our customers. This sets us apart from our competitors "
The customer service fleet made up of 4 vehicles to begin with will initially operate within the greater Kampala region before moving on to the Western, Eastern and Northern regions of the country.
Warid Telecom launched its services in Uganda on 7th February 2008. The company currently has a very large network footprint covering all the way from Soroti in the East, to Fort Portal in the West, and has recently launched its services in Hoima and Masindi. Lira and Gulu will receive Warid services during the first week of May.
Posted to the site on 2nd May 2008
Posted to: www.cellular-news.com/story/30916.php