Vodafone UK has announced a shake up of its personnel - in a move the company says is designed to invest in data sales and customer care. The company says that it is planning to recruit a further 330 retail advisors into its stores and a further 130 sales staff in its enterprise business.
The company currently has nearly 350 stores - so this represents an average of one new person per outlet.
The company is also building a new 850 seat call centre in Stoke-on-Trent, and will recruit 30 staff to boost its on-line sales and customer service activity, including enhanced e-billing capability.
However, it is not all good news for the jobs - as a total of 450 jobs will be cut, mostly at the Newbury HQ. Senior management levels will be reduced by 20% due to the cuts which the company said was aimed at simplifying its operating model.
Nick Read, Chief Executive of Vodafone UK commented: "Vodafone UK is clearly focused on building on its market leading position in data products and services. Today we are announcing a series of targeted investments to meet growing demand in this area, whilst simplifying the way we work, putting the customer at the heart of everything we do."
Posted to the site on 18th March 2008
Posted to: www.cellular-news.com/story/29964.php