In the run up to the deadline for PrePay users in Malaysia to register their handsets, the local operator, Digi says that it is keeping its registration counters in 160 shopping complexes nationwide open until the last customer present is registered today and tomorrow. Under a government directive, all prepaid mobile lines must be registered by 15 December. Unregistered prepaid mobile lines will be suspended for two weeks and subsequently deactivated if they are still no registered by then.
"We extended opening hours to midnight but remained open to register every DiGi Prepaid customers who turned up," said M.T. Arjun, DiGi's head of prepaid registration task force. Arjun said this extended-hour service will continue tomorrow (Friday). "We want to be ready to cope with last-hour rush by those who have yet to register."
Prepaid customers of deactivated lines risk losing their mobile phone numbers and the remaining value in their SIM card forfeited.
Arjun said: "Every effort is taken to make it easier and more convenient for prepaid users to meet the deadline so that they can enjoy continuous service." DiGi recently hired another 100 staff, increasing its human resources specifically for prepaid registration to 400. All this is in addition to registrations at 12,000 DiGi dealers and outlets across the country.
DiGi has also sent out mobile registration teams to homes in selected housing schemes day and night. DiGi deployed a total of 2,000 hand-held terminals and have installed registration software at 2,000 PCs at dealer outlets in its effort to register 5.1 million DiGi Prepaid customers.
"So far the response from prepaid customers is in line with industry targets," said Arjun. DiGi had also sent out SMS to customers who have yet to register. "After the deadline, we will focus on getting everyone of our customers who for some reasons failed to register."
Posted to the site on 15th December 2006
Posted to: www.cellular-news.com/story/20989.php