Business Logic Systems and LogicaCMG have announced the availability of a new customer care system. Built around LogicaCMG's prepaid platform, the companies have created an Internet-enabled customer support and management solution that incorporates Business Logic System's InTeleStageT Service Centre and Self Care modules.
Business Logic's Self Care module will allow prepaid users to access their account data using either an Internet or WAP browser on their mobile phone. This will enable them to view their call details, recharge accounts and modify tariff plan's online.
The Business Logic Self Care module contributes a powerful online bill presentation solution to the overall system, for prepaid, post-pay and corporate customers, alike. The key benefit is the transformation of the regular billing activity into a powerful and interactive customer experience, at the same time as significantly reducing bill production and distribution costs for mobile operators.
COO of Business Logic Systems, David Walker, said, "InTeleStageT Service Centre and Self Care architecture enables a flexible and speedy deployment of a range of advanced services, with .Net technology allowing us to bring the power of the Internet, and offer a fully featured desktop, to the customer service teams.
"Our Self Care module provides the ideal foundation on which operators can build valuable on-line relationships with their customers through personalised and responsive service provision, either via the Internet or direct to the mobile device," Walker concluded.
Mike Beech, VP Product Management at LogicaCMG, said, "The combined strengths of LogicaCMG's prepaid system and Business Logic's Self Care and Service Centre modules offer operators probably the most powerful prepaid package available. This initiative supports LogicaCMG's commitment to deliver industry-leading payments solutions to mobile operators worldwide."
Posted to the site on 23rd February 2004
Posted to: www.cellular-news.com/story/10677.php