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CRTC to ensure telecoms networks can support next-gen 911 services

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The Canadian Radio television and Telecommunications Commission (CRTC) has outlined the steps it will take to enhance Canadians' access to existing 9 1 1 services and facilitate the transition to next generation 9 1 1 services.

The action plan was established further to a consultation in which Canadians were asked to identify and prioritize the matters within the CRTC's jurisdiction that should be addressed regarding 9-1-1 services. The CRTC regulates the telecommunications service providers that carry calls to 9-1-1 call centres, while emergency responders and call centres are under the jurisdiction of municipalities, provinces and territories.

During the recent consultation, some participants suggested that a national forum could be established to promote better coordination between the different partners in the provision of 9-1-1 services. As the 9-1-1 system is a shared responsibility, collaboration between all parties involved would be very helpful to not only improve the current system, but prepare it for next-generation 9-1-1 and new technologies.

The CRTC said that it would be prepared to participate in such a forum and share its expertise in the areas under its jurisdiction.

In the meantime, the CRTC will review the regulatory framework for next-generation 9-1-1 and will launch a proceeding in early 2016 to ensure telecommunications service providers' networks can support new technologies when 9-1-1 call centres have the capabilities to use them.

The CRTC will also address certain priorities related to the existing 9-1-1 system. These include improving caller location information, reviewing the reliability and resiliency of 9-1-1 networks and supporting efforts to prevent accidental 9-1-1 calls.

Finally, in order to assist the CRTC in making decisions on various 9-1-1 matters, telecommunications service providers will be required to provide relevant data whenever necessary.

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Tags: ctrc  911  Canada