Vodafone Denies Ignoring Regulator Ban on Signing Up New Customers
Published on: 23rd Jun 2014
Vodafone's Ghana subsidiary has denied reports that it is ignoring a regulator order banning it from signing up new customers.
The ban was imposed following a nationwide network outage which took a day to resolve.
In a statement the mobile networks said that no new SIM Cards have been sent to the retailers. It added though that it informed the NCA that it will take some days for SIM Cards already in the trade to dry up, since retailers, vendors and some customers had bought them before the ban was imposed.
"Figures from the trade indicate that SIMs are drying out. Additionally we have decided to proactively withdraw all remaining SIMs by buying them off the vendors and retailers. This is to prevent a situation where customers will buy a SIM without being able to activate it. The mop up exercise is on-going currently," the statement added.
According to Vodafone, no new SIMs will be activated in the network after Saturday 21st of June until the regulator's ban is lifted.
In related news, the mobile network said that the network outage itself was caused by an electricity supply surge which blew out equipment in the network routers.