Lycamobile Censured Over Billing Problems

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Australian MVNO Lycamobile has been formally warned for breaching the billing accuracy rules in the Telecommunications Consumer Protections Code (TCP Code).

Between January 2011 and September 2013 its billing system didn't always recognise the difference between mobile numbers and fixed line numbers starting with "4". As a result, 12,596 customers were over-charged a total amount of $13,387 when calling fixed line numbers starting with "4".

Once it identified the problem, Lycamobile reported the matter to the ACMA and compensated the affected customers.

"In this case, we acknowledge that Lycamobile acted quickly and proactively to compensate affected customers." said ACMA Chairman, Chris Chapman.

Lycamobile is the fourth provider the ACMA has found in breach of the TCP Code for failing to ensure accurate billing since the Code came into effect in September 2012.

The ACMA said that it considered a Formal Warning the most appropriate enforcement action in the circumstances.

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Tags: lycamobile  acma  mvno  Australia 

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