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Nigerian Consumers Losing $4.4 Billion Annual to Poor Networks

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Nigeria's mobile phone users are losing N730 billion (USD4.4 billion) a year due to the poor quality of mobile networks, according to the National Association of Telecommunications Subscribers.

The President of NATCOMS, Chief Deolu Ogunbanjo said that a recent fine of N647 million imposed on the networks should have been given to the subscribers as compensation, not gone to the central government coffers.

"Here in Nigeria, there was no service disruption but there is poor quality of service, which makes subscribers lose every year, the minimum of N730 billion." he told Vanguard newspaper.

"The NCC Act of 2013, and there is a section of it that deals with human issues but when you go through the Act, there is nothing to really protect the consumer from poor quality of service, except perhaps there is something on disruption of services." he added.

He said it was unfortunate that it is not customers who benefit when the mobile networks are fined, but the government who gets the money.

He did not however explain how he came to the N730 Billion of losses figure that was cited.

On the web: Vanguard

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Tags: natcoms  Nigeria