Digicel Files Complaint Over Allegations of Incorrect Billing by Rival
Published on: 16th Mar 2014
By: Ian Mansfield
Jamaica's Digicel says that it has filed a complaint with the Office of Utilities Regulation (OUR) to launch an investigation into call handling at a rival network Lime which it claims results in some consumers being unfairly charged.
In November 2013, Digicel says that it detected unusual calling patterns to Lime numbers across 12 of Lime's Caribbean markets and launched an investigation which discovered that consumers may be improperly charged for calls to certain Lime numbers.
Although Lime says it fixed the problem, Digicel disagrees.
Digicel has now called on the regulator to launch an investigation into the matter and move to ensure the problem is solved and that compensation is paid.
Commenting on the decision to ask the OUR to intervene, Digicel Jamaica, Barry O'Brien, said; "We have tried over the course of many months to work with Lime to rectify this issue, but our requests have largely fallen on deaf ears. As such, we have no other choice but to ask the OUR to intervene as quickly as possible so that we can ensure that customers' credit is safe."