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SingTel Fined for Network Outages Last Year

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Singapore's telecoms regulator, the IDA has fined SingTel a total of S$300,000 (US$245,000) for breaching the country's Service Resiliency Code.

The fine follows IDA's investigation of the disruption of SingTel's "mio Voice" services on 28 and 29 October and 4 November 2011, which found that SingTel had not fulfilled its obligation to provide resilient fixed line telephone services under IDA's Service Resiliency Code.

The service difficulty incident affected SingTel's mio Voice fixed line telephone services to some end users in parts of Tampines, Changi and Pasir Ris for varying periods over 28 and 29 October, and in parts of Bukit Panjang, Bukit Timah and Woodlands on 4 November 2011. Investigations showed that the service disruptions were caused by a hardware capacity limitation of the Optical Line Terminals at the Tampines Exchange and the Bukit Panjang Exchange. Following the service difficulties, SingTel upgraded the hardware capacity of all its OLT equipment, including those at areas that were not affected by the service disruptions.

IDA has decided to impose a financial penalty of $300,000 on SingTel for its contravention of the Service Resiliency Code.

As the cause of the service disruptions was a hardware limitation in SingTel's equipment, the IDA said that it was not satisfied that SingTel had actively monitored and taken adequate steps to ensure sufficient hardware capacity was provided. In its decision, IDA had also taken into account the fact that the impact to end users was localised and affected an aggregate of more than 500 end users.

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Tags: singtel  ida  Singapore