Bridgevine’s Customer-Centric Focus Elicits Appointment of Key Executive
Published on: 17th Jul 2017
Bridgevine Inc., a leader in powering solutions for the nation's top home service brands, is pleased to announce the promotion of John Caplinger to Chief Customer Officer, where he will report directly to CEO Sean Barry.
"I am delighted to announce the appointment of this key role," said Sean Barry, CEO of Bridgevine. "Over the past four years, John has been a tremendous asset, lives our core values, and has been a change-agent in many parts of our business. He's committed to ensuring the voice of the customer, as they are at the forefront of everything we do," continued Barry.
Bridgevine takes pride in their customer-centric foundation. Adding the role of Chief Customer Officer to the leadership team highlights the value that Bridgevine takes in generating high customer satisfaction and optimal engagement. Bridgevine reaches millions of consumers through their platform annually and is committed to creating lifetime value for them. This focus aligns closely with the vision of their utility and provider partners.
Caplinger holds an MBA in business from Georgia State University's Robinson College of Business and a MS from Youngstown State University. He brings over 16 years of global leadership experience in operations, technology, business development, talent management, and marketing, spanning the utility, software, logistics, BPO, and retail industries.
Prior to joining Bridgevine, Caplinger was the Vice President of Operations for Benchmark Brands and has worked in/with other companies such as Allconnect, Serco Global and Sutherland. This experience gave him expertise in customer satisfaction and engagement techniques for the utility, cable, telco, satellite, and retail markets.
Bridgevine is the home of customer acquisition. Our innovative solutions are designed to sell products, monetize customers, and enable technology for the telecommunications, cable, satellite, home security, home improvement and energy sectors. In our business, product and service supply from leading service brands intersect with residential and small business customer demand. Through a blend of online, offline, social, mobile and direct marketing, one in every four households use the Bridgevine platform to help inform and make home and small business purchasing decisions. Bridgevine has enabled more than $1.9 billion in recurring revenue every year for our valued business partners. For more information, contact us at www.bridgevine.com/contact.