T-Mobile to Offer Refunds on Premium SMS Charges
Published on: 11th Jun 2014
Following on from an agreement to stop charging for premium rate text messages, T Mobile USA has announced that it will also offer refunds to customers who were billed in the past.
T-Mobile, along with Sprint and AT&T entered into an agreement with 45 of the US States legal Attorney's last year to stop charging for premium rate messages. That agreement simply required that the mobile networks stop the practice.
Now T-Mobile, possibly in an effort to forestall legal action from customers, has announced that it will offer refunds for messages that were delivered in the past.
"If you've been charged for a third-party service you didn't sign up for, it should be easy to get a refund," said Mike Sievert, Chief Marketing Officer for T-Mobile. "If customers were charged for services they didn't want, we'll make it right."
Starting next month, and running through September, T-Mobile will notify current and former customers who paid for Premium SMS services and have not already received a refund to let them know the process to request a summary of these charges and then request a refund for charges that were not authorized.
The company added that a special website will also be available in July to provide more information.
Although the mobile networks no longer promote premium SMS for information services, they still permit their use for political or charity donations.