Ericsson Wins Billing Upgrade Contract from T-Mobile USA
Published on: 2nd Jun 2014
Ericsson says that it has won a contract with T Mobile USA to improve its business and IT billing processes covering all branded T Mobile and MetroPCS customers with a long term managed services agreement for Service Agility based on Ericsson's pre integrated OSS BSS software suite.
T-Mobile customers will gain real-time billing visibility and full control over account service changes.
"Ericsson and T-Mobile have a long-standing relationship and this expansion gives us the agility we need to continue growing our valued customer base," said Neville Ray, Chief Technology Officer for T-Mobile. "The work now underway with Ericsson will enhance our infrastructure and deliver an even better experience to our customers."
As part of this contract, Ericsson will leverage its Service Agility solution, which includes charging, billing, order management, product catalog and Customer Relationship Management (CRM). Ericsson will integrate and manage operations of the solution.
Financial terms were not disclosed.