Optus Suffers Network Outage
Published on: 30th Mar 2014
Note -- this news article is more than a year old.
Australia's Optus suffered a network outage that lasted up to six hours for some customers earlier today.
The outage affected mostly landline and cable services, but some customers reported difficulties with mobiles as well, which may have been coincidental.
A company spokesperson said that the fault was caused by a "radio frequency short", which was causing interruptions to high speed data services.
"Radio frequency faults can sometimes take a little bit of time to isolate. It is affecting TV and internet services primarily but it can also affect phone lines. We have technicians looking into the issue and they are working to restore it as quickly as possible," the spokesperson said.
The outage was widespread and reportedly across three states, although the numbers of customers affected is not known.
The Optus website confirmed that the outage affected "internet, phone & Optus TV services for the duration"
Twitter was full of customers complaining about the outage, and about difficulties contacting customer care.
On the web: Optus Network Status