Apple Faces Lawsuit from iPhone Users Who Switched to Android Smartphones
Published on: 17th May 2014
Apple is facing a possible class action lawsuit from former customers who switched from its iPhone to an Android device and found that text messages from other iPhone users were often not delivered.
The issue is specific to how Apple tried to develop its own internal mesaaging system, so that messages between iPhone users were sent through Apple's own iMessage servers as opposed to through the public SMS networks.
The difficulty comes when an iPhone user switches to a non-Apple device. Despite notifying Apple of the switch, it seems that Apple still tries to deliver messages to the user through its own internal system.
There are also reported delays in sending messages that do get delivered through the public SMS platforms.
The complaint says that former Apple customers are being "penalized and unable to obtain the full benefits of their wireless-service contracts," when they switch to a rival handset supplier.
The complaint says that Apple does not warn users of the problem, and is itself not taking sufficient action to fix it.
The lawsuit still needs to be approved for class-action status, which would let it act o behalf of all former iPhone users.
The case is Moore v. Apple Inc., 14-cv-02269, U.S. District Court for the Northern District of California (San Jose).