Vodafone to Clamp Down on SMS Spam

Vodafone UK is taking steps to control the amount of unsolicited text messages its customers receive. It is the first operator to launch a trial initiative in the UK designed to help reduce these texts. When an unsolicited text message is received the customer can forward it, free of charge, directly to 87726 or VSPAM on their mobile keypad. Vodafone will then receive a consolidated report of all the unsolicited text messages reported by its customers. Currently when customers report an unsolicited text message to Vodafone they are advised to contact the Independent Committee for the Supervision of Standards of Telephone Information Services (ICSTIS). With this new initiative it means that they will no longer have to do this and can simply forward the message to VSPAM to allow automated reporting.

The consolidated VSPAM report is also sent to ICSTIS on a daily basis so that it can take regulatory action against parties running such services. ICSTIS has prosecuted several service providers so far and it intends to "name and shame" the operators who currently support the service providers running these premium rate services.

Jeremy Flynn, Head of Commercial Partnerships, Vodafone UK said: "We launched VSPAM for our employees a month ago and it has proved to be an extremely valuable tool in helping to track down people who send unsolicited text messages. We recognise that this is an issue for our customers which we want to help resolve."

Recent research into consumer awareness, experience and perception of premium rate SMS, further supports the launch of VSPAM. The findings revealed the extent of public annoyance caused by unsolicited text messages promoting premium rate numbers. 63% of all respondents had received an unsolicited text message inviting them to reply using a premium rate number and 85% of respondents believed that there should be controls to restrict unsolicited messages, particularly those targeting children. This is reinforced by the soaring numbers of public complaints about such messages received by ICSTIS - 3,500 in the first six months of 2003 alone.

ICSTIS Deputy Director Paul Whiteing said: "Mobile technology offers endless new and exciting opportunities, but consumers need to understand how to use and control it effectively in order to maximise trust and take-up. There are problems caused by unsolicited text messages and we very much welcome Vodafone's VSPAM initiative. We will continue to work with all mobile operators to identify ways to stamp out this practice so that consumers can have confidence when using premium rate services on their mobiles."

On a more positive note, the research also demonstrates the popular appeal that legitimate premium rate SMS services has with customers. The research showed an encouraging level of public awareness and confidence in premium rate SMS services that deliver text and other content to mobile handsets. Nearly 50% of respondents had used a premium rate SMS at least once, with ringtone downloads being the most popular service. Convenience and usefulness were cited as the major reasons for using services and only 11% of respondents had encountered any problems."

Posted to the site on 22nd August 2003