Vodafone to Improve Network Monitoring

Aran Technologies, the Customer Experience Management (CEM) specialist has announced that Vodafone Ireland has chosen Aran Assure as their Service Management platform. Aran Assure, as the first CEM solution on the market, allows the actual customer experience of quality to be monitored for all customers all the time. This solution allows the operator to differentiate themselves in the market by ensuring the customer is satisfied and by offering an objective measure of this satisfaction to corporate clients through Service Level Agreements.

Aran Assure allows the operator to capture and manage invaluable knowledge about all customers' real-time QoS experience with unmatched granularity and precision. The solution allows the operator to proactively manage unacceptable customer experience of quality by providing the information needed to correct problems when they occur. This information, not readily available in today's networks, allows the operator to increase usage of services and reduce the operational cost of managing these services.

Fergal Kelly, Vodafone Ireland's CTO commented, "When researching the market for a customer-centric Service Management platform, we found that Aran Technologies' real-time CEM solution Aran Assure enabled an especially cost-effective and innovative approach that fully complied with our needs. Aran Assure(tm) will enable real-time monitoring of what our customers are experiencing while using the Vodafone network. This knowledge allows us to quickly identify and solve problems before they affect customers and to offer pro-active customer care, all to ensure that the quality experience associated with Vodafone's total offering remains one of the highest quality. By implementing Aran Assure(tm), we expect to even further strengthen our position as the leading mobile operator in Ireland."

Posted to the site on 28th February 2003