Three UK Deploys Polystar's Solutions to Monitor VoLTE Service
Published on: 5th Feb 2016
Note -- this news article is more than a year old.
Three UK has selected Polystar's Network and Customer Insight solutions to deliver monitoring and reporting capabilities for its new Voice over LTE (VoLTE) services.
The solutions provide monitoring and assurance capabilities for the complete VoLTE service, spanning IMS controlled voice and text, as well as SRVCC for handover to the existing 3G network. In addition, Three's IP Multi-media Subsystem (IMS) platform, that delivers the Voice over LTE service, can also be used to support complementary services, voice over WiFi (VoWiFi). In time, these services must also be provided to users of other mobile networks, such as 2G and 3G. To support this objective, it was essential for Three UK that the solutions could be extended by software upgrades, so that their scope could be enhanced.
The Polystar solutions also give Three UK analytics tools that enable both network and customer perspectives to be considered. This means that troubleshooting can be more effectively handled by different teams within Three UK's organisation. For example, Customer Insight data is provided to front-line customer care teams, while Network Insight data can be delivered to those who need to access rich network information.
In addition, an open API ensured that the Polystar solutions could be fully integrated with Three's existing CRM system. This means that teams can continue to use the existing and familiar CRM platform and at the same time benefit from the enriched data provided by the Network and Customer Insight solutions.