Migam and Samsung Team Up to Help People With Hearing Impairments Use Samsung Services
Published on: 1st Oct 2015
Note -- this news article is more than a year old.
Samsung Electronics Poland, in partnership with Migam, an online sign language interpretation service, has prepared an online customer service center for people with hearing impairments, enhancing their opportunities and their access to digital technologies.
Thanks to cooperative efforts with Migam, Samsung Electronics' hearing-impaired customers in Poland are now able to use the local customer service center, both through the video chat service on the samsung.pl website and by using a special mobile application. The application has been available since Sept. 21 as a video chat and mobile app.
"The partnership with Migam.org will help us break the contact barrier in providing service to our hearing-impaired customers. Through the 'Pomagamy Migiem' ['We help to sign quickly'] campaign we want to help our customers save time and solve their problems," said Magdalena Olborska, CSV and Partnership Manager of Samsung Electronics Poland.
Samsung also prepared 45-second instructional spots, in which a dedicated sign-language interpreter explains how to use the video chat and mobile application functions. In addition, several service outlets have been designated as having sign-language capable agents for handling problems.
Cooperating with Migam is one of many solutions planned by Samsung as part of its accessibility policy. Changes are also being introduced at the company's brand stores to make them more accessible, and employees there are getting additional training. The first of the new Samsung stories is slated to open in early October at Arkadia Shopping Centre in Warsaw, and by the end of the year there will be three more: in Bydgoszcz, Wroclaw and Kielce.