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Safaricom Moves M-Pesa Platform to Improve Reliability

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Network problems with Kenya's M Pesa service are expected to drop sharply as Safaricom completes the relocation of computers from Germany to Nairobi.

The company said that completing the move of the hardware infrastructure should lead to faster connection times for transactions and also with lower reliance on international connections, fewer outages due to undersea cable faults.

However, over the weekend some M-Pesa services were disrupted by the move, including sending and receiving money from customer bank accounts.

The system was also completely shut down between 11pm on Saturday until Sunday at noon.

"All services will resume on Sunday April 19 from 12 noon, we apologise for any inconveniences caused, international money transfer will resume at 4pm," the company said in a statement.

Registration of new customers on M-Pesa resumed on Monday.

New registrations, loan applications and repayments through M-Shwari have also been affected.

"The company will be integrating all existing internal systems including security, redundancy and disaster recovery to the new platform."

M-Pesa recorded a peak average of 260 transactions per second and 440 airtime top-up transactions per second in the fiscal year ended March 2014.

The money transfer service has about 19 million customers, 14 million of which are active, and 81,000 agent outlets countrywide.

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Tags: safaricom  m-pesa  Kenya