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Thailand's TrueMove Plans Mass Migration of GSM Customers to 3G Network

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Thailand's TrueMove has submitted fresh proposals to the telecoms regulator for how it plans to migrate its entire GSM customer base to its 3G network in one big switch over.

TrueMove's GSM concession expired last September, and it was granted a one year extension until this September to complete the migration of its customers to its sister company's 3G network.

The regulator has previously expressed concerns that the migration process is taking too long, and wants it completed by August, when the 2G spectrum is due to be auctioned off.

However, with 7.8 million customers still on the 2G service, Truemove has now proposed a mass migration, and submitted the plans to the regulator for approval.

One issue is that of the 7.8 million, only 4 million are considered to be active users, but the company still needs to find some way of contacting the inactive customers as well. As the majority of them are on prepay services without registered details, that will prove difficult.

"The new process is a short way to move all existing users before the end of services in September, but the NBTC needs to check the legal aspects and procedures before submitting it to the telecom committee to consider," NBTC secretary-general Takorn Tantasit said.

Another expired 2G concession holder, Digital Phone has just 16,000 customers left on its older service, and plans to complete the migration to the AIS 3G service by the end of this month.

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Tags: truemove  real future  Thailand