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Half of Australians Not Making Full Use of Monthly Tariff Allowance

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Three Australian consumer rights groups are jointly calling on consumers to review their mobile phone tariffs as they claim that half of Australians do not use their full tariff allowances.

Research released by the Australian Communications Consumer Action Network (ACCAN), CHOICE and the Consumer Action Law Centre (Consumer Action) shows that more than 50 percent of mobile phone customers with an included allowance are not using their full monthly call, text or data.

"These findings amount to millions of Australians giving telcos a big free kick, paying for calls, texts or data that never get used," says ACCAN spokesman Mark Callender.

"You wouldn't buy $50 of groceries and throw half of them away every week, so why do it with your mobile phone spend?", Mr Callender says.

The research also found that 1 in 5 people with an included allowance found unexpected charges on their last mobile phone bill, such as late payment fees, premium service fees, or excess usage fees. Among these consumers, almost 50 percent did nothing about it.

The research shows that 15 per cent of consumers were not even aware if they had used their monthly mobile phone allowance or not, indicating Australians could do a lot more to drive value and competition from mobile providers.

"Mobile phone users should be checking their call, text and data usage each month," Mr Callender added.

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Tags: Australia