ZTE Takes Over Managed Services for Germany's E-Plus
Published on: 26th Feb 2014
China's ZTE has taken over the responsibility for the roll out and the network operation of Germany's E Plus as part of a managed services contract signed last year.
ZTE says that it completed the transition of the network operations in early January 2014. The managed services contract between ZTE and the E-Plus Group is reported to be the largest of its kind in Europe.
After months of preparation, ZTE implemented the take-over of E-Plus network operations during just a single night in early January 2014. During that night, ZTE migrated the whole IT infrastructure from the previous service provider, with their support, to a ZTE data centre. In the context of the managed services contract ZTE also implemented a completely new spare parts management system.
Since then, ZTE has deployed some new software tools including its ZSmart platform. ZSmart was developed by ZTE to replace former applications such as the field force management programme.
In order to enlarge its service capabilities and to expand its portfolio, ZTE completed the acquisition of Alcatel-Lucent Network Services with effect from 8 January 2014. All of the 750 employees of the former network service provider of E-Plus have been integrated into the ZTE organisation.
In the course of the transaction, ZTE took over hundreds of supplier contracts, ensuring the continued use of the service organisation's central and regional real estate. With the acquisition, ZTE has increased the total number of its employees in Germany to over 900, and now has 15 branches throughout the country and is the largest ZTE organization in Europe.
"We are happy to take so many experienced people on board. The knowledge and expertise of our employees is the most valuable asset for our company," said Betty Cui, Vice President of ZTE.