Qatar's Ooredoo Accuses Telecoms Regulator of Bias
Published on: 23rd Feb 2014
By: Simon Davies
Qatar's Ooredoo has blasted a decision by the telecoms regulator that found the mobile network had mislead customers in how it advertised its LTE service.
The mobile network advertised the 4G service as being a free facility, but the regulator ruled that implied that customers wouldn't be charged at all, when in fact the free component was the upgrade from 3G to 4G.
Naturally, they still paid for the mobile data, but the regulator decided the adverts were misleading and ordered the company to remove all its adverts until they are amended.
Reacting to the news, Ooredoo said that has not received a single complaint from any customer who feels mislead or who did not understand the terms and conditions.
The regulator also ordered that customers who have paid for the 4G subscriptions period from 2nd February2014 will have to be credited for the complete value of their subscriptions to the 4G service.
Ooredoo however says that the regulator is behaving in a biased manner in how it handles issues for the different mobile networks, and has publicly called for "public discussion on the role of the regulator in the growing Qatar communications market".
In the weeks ahead, Ooredoo said that it plans to release details of the process and policy failures that it says have prevented customers receiving the full benefit of new services, and have impeded the penetration of new technology across Qatar.
The regulator has not yet responded to Ooredoo's allegations.
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