Uk Based EE to Reshore 1,000 Jobs from Overseas Call Centers
Published on: 19th Feb 2014
Note -- this news article is more than a year old.
UK based mobile network EE has announced that it is creating over 1 000 new customer care jobs by the end of next year as it brings overseas call centres back to the UK.
The company announced plans for approximately 250 roles in Northern Ireland from Spring 2014. The location of the remaining roles will be announced in due course.
In addition EE plans to nearly triple the size of its apprentice programme to have provided opportunities to more than 1,300 young people by the end of 2015. To date, EE has hired 80% of the 460 apprentices who have completed the programme.
Olaf Swantee, CEO at EE, said: "I want to be able to say that EE has done for customer service in the UK what it has done for networks. And a major step towards this is returning 1,000 customer service jobs to the UK, where performance has been shown to exceed that of overseas contact centres."
The announcement follows the recent news that EE is expanding its presence on high streets across the UK in 2014. The expansion to new areas will see the opening of 50 retail stores this year creating around an additional 350 new jobs.