Philippines Network Ordered to Submit Tariffs in Mobile Broadband Probe
Published on: 17th Feb 2014
The Philippines telecoms regulator has ordered Globe Telecom to submit copies of its mobile broadband contracts as its investigates complaints about limits being applied to unlimited data tariffs.
There have been complaints that the unlimited tariffs have in fact had limits applied when customers exceed set thresholds, which the company maintains are covered by its fair use policies.
The customers maintain that they are seeing their traffic speeds curbed if they exceed 3GB of downloads in a single month.
Globe is however also seeking to reform its tariffs to set up a range of tiered price points with different mobile broadband allowances for each one. Such a change would also need regulatory approval.
Globe stressed that there is a need for NTC to establish a maximum setting particularly in the area of unlimited services.
"These are massed-based, and the user and data volume are understandably much higher than those observed for regular plans," the firm said.
Globe introduced the fair use policy in 2010, but has only recently started applying it to mobile broadband users. The company previously said that around 3 percent of its customers were affected by the change.