Botswana Networks to Have Billing Platforms Audited
Published on: 16th Feb 2014
By: Ian Mansfield
Botswana's telecoms regulator has been ordered to carry out an audit of the mobile networks to ensure that their billing platforms are carrying out their tasks accurately.
The order came from the Minister for Transport and communications, Nonofo Molefhi who said that the audit was to be completed this year.
There have been complaints that customers are being charged for unconnected calls, which is against the regulatory standards. The audit aims to ensure that such calls are not charged for, except when they connect to a voicemail service.
"Customers who are charged for unanswered calls should take up the matter with the concerned mobile phone company following its complaint procedure and if it is still not resolved it can be escalated to BOCRA", said the Minister.