U.S. Cellular Discusses Progress In Addressing Billing System Conversion Challenges
Published on: 7th Jan 2014
Note -- this news article is more than a year old.
US Cellular which is in meetings with investors today, is talking about the steps it is taking to address the impact of a recent billing system conversion. The company is reporting that most functionality, including automated payments, has been implemented and that most billings are up to date.
"Notwithstanding the progress our teams have been making in commercializing this new system, the experience we delivered to our customers was below our standards. Individual customers have experienced delays in activation and billing backlogs, which have created customer confusion," said Kenneth R. Meyers, U.S. Cellular president and CEO.
"As a token of our appreciation for our customers' patience, we issued reward points to every account in the program. This almost $50 million investment, which will impact profitability in the fourth quarter, is our way of showing customers they can and should expect more from us."