Samsung Tries to Silence Reports of Overheating Smartphones

Published on:


Samsung has been accused of using heavy handed techniques to silence a report of one of its smartphones overheating.

A YouTube user posted a video where he demonstrated how his Galaxy S4 smartphone caught fire during charging. Although the battery did not explode, it was visibly damaged.

The phone owner then contacted Samsung for a warranty repair, but Samsung responded saying that it would only replace the phone if he also removed the YouTube video first.

Unfortunately, instead of trying to cover up a problem, it has exacerbated it, with the videos now getting far more attention than before Samsung sent the take-down notice.

On the web: YouTube and Samsung's takedown request

Page Tools


Tags: samsung 

Sign up for our free daily email news alerts

Sample Copy