New Canadian Code of Practice Comes into Effect Today

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The Canadian Radio television and Telecommunications Commission (CRTC) today marked the coming into force of its wireless code which enables Canadians to cancel their contracts at no cost after a maximum of two years. The code also makes it easier for Canadians to understand their contracts for cellphones and other mobile devices and sets out their basic rights.

"The coming into force of the wireless code marks the beginning of a more dynamic marketplace for wireless services," said Jean-Pierre Blais, Chairman of the CRTC. "Rather than feeling trapped by their contracts, Canadians will be able to make informed choices about the wireless services-and service providers-that best meet their needs every two years, if not more often. It will be in the best interests of wireless companies to adopt innovative practices to ensure their customers are satisfied and to attract new ones."

The wireless code will apply to all new contracts signed as of December 2, 2013. It will also apply to existing contracts that are renewed or extended, or where the key terms are amended, as of that same date. In addition, the code will apply to all wireless contracts as of June 3, 2015, regardless of when they were signed.

Among other things, the wireless code will limit data charges in excess of the usage defined in their plans at $50/month and limit national and international data roaming charges in excess of the usage defined in their plans at $100/month.

It also allows customers to have their cellphone unlocked after 90 days, or immediately if they paid for the device in full or return their cellphone, within 15 days and specific usage limits, if they are unhappy with their service.

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Tags: ctrc  Canada 

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