Taxi Hire App Faces Investigation Over Minimum Fares Policy
Taxi hiring mobile app service, Hailo has come under considerable criticism after it imposed minimum charges for taxi services, and is also facing an investigation by London's taxi regulator.
Hailo said that it would impose a minimum charge of £10 for fares during the day and evening, and a minimum charge of £15 for taxi rides between 10pm-6am.
However, the charge was roundly critisised by the company's customers who took to Twitter in protest at the move.
Hailo justified the minimum charge saying that taxi drivers are happy to drive to the pickup location and wait a couple of minutes, but all that time is non-earning time. They may pass people with their hand out on the way to picking you up. So, Hailo said it can be quite disappointing if the resulting job is 200 yards down the road to the shop.
The new charges came into effect immediately.
More significantly though, the taxi cab regulator, Transport for London has warned that taxi cabs are not allowed to charge a customer more than their normal fare would cost -- making a minimum fee essentially forbidden.
Helen Chapman, TfL's General Manager for Taxi and Private Hire, told MayorWatch: "We are investigating complaints about Hailo introducing a minimum fare policy. "
"It is against the licensing regulations for any taxi driver to charge a customer more than the metered fare. Action will be taken against any driver found to be doing so."
On the web: MayorWatch