Idea Cellular Ordered to Pay Compensation to Customer
Published on: 7th Jul 2013
India's Idea Cellular has been ordered to pay Rs 40 000 (US$650) compensation to a customer after it switched her phone number to another customer without warning.
In a complaint with a consumer forum, Delhi resident Preeti Singhla said that she had a memorable phone number allocated to her in 2008, but this suddenly stopped working in 2009 when Idea was alleged to have offered to switch it to another customer.
There was also some concern at how fast Idea released the allegedly discontinued phone number to another customer.
Idea claimed that they had been unable to verify the customer's details after the account had been opened, and eventually closed the line.
The East District Consumer Disputes Redressal Forum rejected that claim as it had proof that bills had been sent to her home, and been paid.