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Job Losses Feared at O2 Customer Care Centres

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The recent decision by UK based O2 to outsource its customer care work to Capita could lead to more job losses than originally expected, according to a report in The Telegraph newspaper.

The report comes days after O2 announced plans to outsource the majority of its customer service facility (Voice) to Capita, resulting in the transfer of 3,000 employees and 600 redundancies.

The newspaper now claims that Capita plans to break leases on two O2 customer service centres - at Bury, Greater Manchester, and Glasgow -- within two years.

The trade union, Prospect's national secretary Ben Marshall said: "The Telegraph scenario would mean the loss of many more jobs than originally anticipated, including those of managers and professionals represented by Prospect."

"We opposed in principle the plans to outsource these call centres to Capita. However, we entered into talks with both companies in good faith, in order to seek the best outcome for our members and ensure any redundancies were voluntary. Now it seems there has been a breach of trust, if Capita was already secretly planning to close at least two sites at the end of two years.

The documents seen by The Telegraph suggest Capita plans to keep only around 1,370 of the 3,700 O2 staff being transferred, with a possibility of redeploying a further 500 within Capita. Instead it plans to outsource work to South Africa and India.

The decision affects staff at four call centre sites -- Bury, Glasgow, Leeds and Preston Brook (near Warrington).

On the web: The Telegraph

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Tags: o2  capita  UK