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Nigerian Consumer Groups Call for Compensation Over Poor Network Quality

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Two Nigerian consumer groups are demanding that four of the country's largest mobile networks should pay compensation to each of their customers for poor quality of service.

The Consumers Empowerment Organisation of Nigeria (CEON) and the United Consumers Association of Nigeria (UCAN) have jointly demanded a sum of N1.5 trillion - at the rate of N10,000 (US$62) per subscriber from the four GSM operators as compensation.

Claiming that the companies are guilty of "psychological torture" and putting out a press release that read more like a court judgment than a public call for action, the two groups claimed that the mobile networks are well aware of the problems being caused by their networks.

The mobile networks have been censured and fined by the regulator in the past for poor performance, but in turn they blame capricious local authorities and problems with theft and attacks on their base stations.

The two consumer groups named MTN, Globacom, Etisaalt and Airtel in its statement.

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Tags: Nigeria