Telefonica Argentina to Monitor Android Device Performance
Published on: 23rd Apr 2013
Note -- this news article is more than a year old.
Telefonica Argentina is deploying an Alcatel Lucent supplied platform to monitor Android device performance on its mobile network.
The Motive Customer Experience Management portfolio will enable Telefonica Argentina to monitor the performance of the network, back-office systems and connected Android devices.
By collecting and analyzing data from the network core though a mobile handset, Telefonica Argentina can automatically diagnose and resolve issues before they become problems for customers.
Jose Luis Caresani, Head of Broadband Services, Telefonica Argentina said: "Connectivity is increasingly central to our lives and work. However, those new technologies can bring added complexity. Our customers not only want their devices to bring them new experiences, but they want them to deliver it in a way that is also easy and relatively transparent. Using Customer Experience tools from Motive allows us to do just that remotely, sometimes without the customer even being aware."