Malaysian Networks Fined For Missing Quality of Service Requirements

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Malaysia's three major telcos have been served with fines totaling RM190 000 (US$61 200) by the telecoms regulator for breaching their licence conditions notably on complaints from the public concerning dropped calls.

"The telcos were given ample time and reminders to resolve complaints received from their customers concerning the increased occurrence of dropped calls lately. As the regulator of the industry, we have no choice but to fine them for failing to meet accepted standards and levels of service," said Dato' Mohamed Sharil Tarmizi, Chairman of MCMC.

DiGi was served four separate fines totaling RM100,000, Celcom Axiata was fined RM60,000 for three separate incidents, and Maxis was issued with two fines totaling RM30,000.

The regulator said that the fines were based on tests results carried out in several locations in the country. More tests are being conducted nationwide to measure the quality of service provided by telcos.

Dato' Mohamed Sharil added that MCMC is aware that the telcos have begun upgrading and making efforts to improve their quality of service in the countrybut stresses that they should speed things up. "The public should not have to tolerate the increasing incidence of dropped calls or poor quality of service."

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