Vodafone Australia to Move Indian Call Centre Work Back Home

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Vodafone Australia is to double the size of its Tasmanian call centre with the creation of 750 new jobs following a funding agreement with the government.

Already one of the largest employers in Tasmania, Vodafone with the support of the Tasmanian and Federal Government will progressively double the number of staff in its Tasmanian customer care centre. When this new employment initiative is fully operational it is expected to deliver the Tasmanian economy more than $45 million dollars per year in direct payroll contributions.

As part of the partnership, the Federal Government will provide support up to $4m for recruitment, training and the accommodation of new staff, as well as access to existing government programs for training and support. The Tasmanian Government will provide $850,000 for infrastructure costs payroll tax concessions for new employees.

In addition to doubling the number of front line customer service staff at its Tasmanian call centre, Vodafone will expand its customer care facilities.

The move will result in less work for the company's Indian outsourced partner who had been handling some customer care queries, although the Indian office will retain some back-office functions when the call centre work dries up.

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Tags: vodafone  Australia 

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