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Telecom Drafts in Extra Staff to Cope with Email Problems
Published on:
Telecom New Zealand been forced to reset the current passwords of around 60,000 Yahoo! Xtra email accounts it believes to have been compromised following a cyber attack last weekend.
These additional 60,000 customers, on top of the existing 15,000 that Telecom has been contacting over the past few days, will now be required to enter new password information when logging into their email account.
Telecom CEO Retail Chris Quin says 60,000 of the 450,000 Yahoo! Xtra customers have changed their password since last weekend but updated details on compromised accounts means the best way to protect customers is to cancel the current passwords of these additional 60,000 accounts.
The company has also drafted in an addition 100 staff to cope with long waiting times in their call centres to deal with customers struggling to reset passwords.
The company outsourced its email service to Yahoo! Xtra in 2007, but says that it is now undertaking a review of the contract following both the recent cycberattack but also some long running complaints about the quality of the service.
Tags: [telecom new zealand] [New Zealand]
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