Apple's iPhone Comes Just 5th in Survey of US Satisfaction
Published on: 13th Feb 2013
Note -- this news article is more than a year old.
By: Ian Mansfield
Despite Apple's success their iPhone 5 only ranks fifth in device satisfaction in a study of US mobile users behind four Android based smartphones according to a study by On Device.
In fact US mobile users reported a higher satisfaction with their Motorola Atrix device (8.57), an Android powered device at a lower price point, than Apple iPhone 5 users (8.23).
What's the study authors said was really interesting is the 4G impact - the top 5 devices for satisfaction in the US are 4G capable devices, and users with a 4G subscription reported a higher device satisfaction (7.76) than those without a 4G subscription (7.28).
Device satisfaction also has an impact on network operator satisfaction, which also showed a positive increase (+0.48) amongst 4G subscribers. 4G users also have a higher monthly mobile bill.
UK and 4G
In contrast, in the UK where there is only one 4G network operator EE, the iPhone 5 is under less pressure from competitive devices, ranking second in user satisfaction.
However in the study of 52,140 UK mobile users, the HTC One X scores higher (8.47) than Apple's iPhone 5 (8.21).