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Campaign to Boost Awareness of Pan-European Emergency Phone Number

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Note -- this news article is more than a year old.

The European Commission is asking travel companies to promote the pan European emergency number '112' on their websites, on e tickets, and at major tourist destinations.

European Commission Vice President for the Digital Agenda Neelie Kroes said: "Transport companies are already helping raise awareness, now it's the turn of tour operators and agents to step up and help. European citizens should know that help is only one call away, wherever they are in the EU."

112 is the European emergency number, reachable from fixed and mobile phones, free of charge, everywhere in the EU.

The 112 service links the caller to the relevant emergency service (local police, fire brigade or medical services) and allows them to speak to an operator in a choice of European languages and is now operational in all EU Member States alongside existing national emergency numbers (like 999 or 110).

Denmark, Finland, Malta, The Netherlands, Portugal, Romania and Sweden have decided to make 112 their sole or main national emergency number. 112 is also being used in countries outside the EU, such as Switzerland, Croatia, Montenegro and Turkey.

From findings of a recent Eurobarometer survey, it is estimated that 5 million more people are aware of the 112 emergency number than was the case a year ago.


One year ago European Commission Vice Presidents Neelie Kroes and Siim Kallas called on transport companies to join an initiative to raise 112 awareness amongst travellers. More than 30 Companies and Associations participated in the campaign. As a result, 112-relevant information was publicised on e-tickets, in on-board magazines, on participating companies' websites and through direct contact of their staff with travellers. The image below shows an example of how the information was provided through the in-flight magazine for Brussels Airlines.

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Tags: european commission