Telstra Restoring Services Following Exchange Fire
Published on: 23rd Nov 2012
Note -- this news article is more than a year old.
Telstra phone services were knocked off line across south western Victoria following a fire yesterday that partially destroyed Telstra's exchange building in Warrnambool.
Telstra technicians have worked through the night to restore mobile services, and are working at patching the remaining impacted base stations. Mobile voice calls can now be made in North Warrnambool, but mobile data is not available at this time.
In addition, Telstra has deployed ten Satellite Cells on Wheels (SatCoWs) which will help to provide interim mobile services in the region. A number of these have been flown down from Sydney. The SatCOW equipment will be used to provide mobile network coverage to the main part of the township.
In addition, two mobile exchanges have also been deployed to help restore landline and data services for emergency and essential services.
Although the exchange site is now secure and power has been restored, the extensive damage and technical nature of the work means that Telstra anticipates a number of days before all normal services are restored. A key priority is to restore ATM and EFTPOS facilities which remain largely affected.
Telstra is also distributing interim phones (satellite or mobile) to customers based on medical priority.