UK Based EE Signs New Handset Insurance Underwriters
Published on: 7th Nov 2012
Note -- this news article is more than a year old.
Lifestyle Services Group (LSG) and Allianz have signed a contract to provide mobile device insurance services to the UK mobile network EE.
The competitive tendering process began early 2012. The multi-year agreement includes LSG providing insurance claims assessments, arranging handset repair and replacements, delivery, customer services and consultancy for EE's mobile phone "Care" services. The programme will be underwritten by Allianz.
All services will be provided across the EE, Orange and T-Mobile consumer brands.
Following a partnership with the Orange Care brand LSG and Allianz will now also support the newly branded EE products, as well as providing sales development and training to assist retail staff.
Chris Male, Head of Care -- Added Value Products at EE said "It is important that we provide a wide range of premium insurance products so that we can ensure our customers are offered the very best service. EE has developed a strong working relationship with LSG and Allianz and we are pleased to build on this partnership and preserve the quality of our customers' experience".